The one with Customer Experience and the hashtag - Jeremy Watkin E93

What's on your mind? Let CX Passport know...

🎤Get practical with Voice of the Customer in “The one with Customer Experience and the hashtag” with Jeremy Watkin, Director of Customer Experience and Support at NumberBarn in CX Passport Episode 93🎧What’s in the episode?...

💡Voice of the Customer isn't just for big companies

🎭Improv Inspiration-Don't say "No" to a customer...say "Yes and..."

▶️How to get started with Listen & Act when you're a small company

😑"I can't believe why we even have to talk about what VOC is"

💪VOC is a discipline. You have to choose to do it

🐤A great follow...#CXQOTD CX Question of the Day

✈️Travel...the great CX teacher

Hosted by Rick Denton “I believe the best meals are served outside and require a passport”

💭“The balance that I've had to learn, as I move more into CX and out of just customer support is the ability to step back and look for trends…pull threads…How can I plumb our all of our interactions and figure out how often customers are saying it so I can then prioritize?” - Jeremy

Episode resources:

CX Question of the Day Twitter: #CXQOTD

Slack Channel: CX Accelerator

NumberBarn: www.numberbarn.com

Twitter: @jtwatkin

Blog: customerservicelife.com

LinkedIn: www.linkedin.com/in/jtwatkin