Which?

Exposing supermarkets' unfair loyalty pricing

Jun 26, 2025
Ellie Simmons, a senior researcher at Which?, sheds light on the controversial issue of supermarket loyalty pricing. Alongside Ali Cooper, who addresses child poverty at Barnardo's, and Becca Wolford, a youth advocate, they discuss how loyalty discounts often exclude vulnerable groups. The trio explores the reality behind loyalty cards, revealing inflated non-member prices and calling for fair access to healthy food for young people. They also advocate for government involvement and encourage listeners to engage in creating equitable pricing practices.
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ANECDOTE

Paying More Without Loyalty Card

  • Ellie Simmons shares a story about paying more for a meal deal at Morrison's without a loyalty card.
  • She found it unfair to pay more simply for not having the right store loyalty card.
INSIGHT

Loyalty Discounts Not Accessible To All

  • Millions can't access loyalty discounts due to age, address, or digital access requirements.
  • Which? advocates for supermarkets to open these discounts to everyone fairly.
ADVICE

Verify Loyalty Price Savings

  • Be cautious of apparent loyalty discounts as non-member prices can be artificially inflated.
  • Check pricing history to verify if discounts represent real savings.
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