Evernest Property Management Show (Formerly 300 to 3,000)
Episode 127: Beyond Transactions: Building Lasting Client Relationships with Jeremy Tallman
May 20, 2024
Jeremy Tallman, Co-founder and CEO of T&H Realty Services, shares insights on building lasting client relationships in property management. He discusses scaling challenges, empathy in client interactions, and the importance of hiring the right people. Tallman's journey showcases perseverance, innovation, and a client-focused company culture.
44:14
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Quick takeaways
- Building lasting client relationships is crucial for property management success, emphasizing empathy and understanding client needs.
- Strategies for organic growth include improving lead velocity, close rates, and adapting practices to manage a larger portfolio.
Deep dives
Building Meaningful Relationships
The importance of building meaningful relationships is highlighted, focusing on relationships within the team, with clients, and with residents. The goal is to foster genuine connections rather than transactional ones, emphasizing the significance of strong relationships with vendors who share the same commitment to serving residents and clients.
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