How Tinder Swiped Right on Customer Experience | Curtis Stevens (ex-Tinder)

Today, we’re talking with Curtis Stevens, who, until recently, was Tinder’s Director of Product Consumer Insights, and prior to that held product leadership roles at Qualtrics, Amazon, and more.

In this episode, Curtis shares:

• How AI can actually be a tool for human connection
• His process behind Tinder’s transformation into customer-centricity, with real, measurable results
• How to balance short-term user joy with long-term product innovation and future features
• And how AI is driving customer experience changes faster than research can follow, and what you can do to keep up

Links

LinkedIn: https://www.linkedin.com/in/curtis-b-stevens/

Chapters

00:00: Intro
03:03: Curtis Stevens' product journey
7:40: Challenges and strategies in customer experience
14:54: Curtis' journey workshops
20:41: AI's role in customer research
27:41: Conclusion

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Special Guest: Curtis Stevens.