While working from home and distance learning taught us that working and learning from our homes is possible, for 80% of the global workforce that are considered “deskless,” sitting behind a computer all day to perform their duties is not necessary. This presents a great challenge and opportunity for employers looking to provide critical skills and education to these “deskless workers.” In order to provide the necessary on-the-job education and training for frontline workers, employers must turn to other effective means of training.  

In this episode, we’re focusing on an old way of communication - text messaging -  that is being leveraged as a completely new way of training our frontline workers to drive education, training and growth at work.

Joining Natalie in this episode is Rachael Nemeth, Founder and CEO of Opus Training, a digital platform that delivers text message courses. Rachael led restaurant operations, facilities, and people for over a decade in the hospitality industry. She comes from a family of restaurant veterans and is also an alum of Union Square Hospitality Group and Hot Bread Kitchen.  Rachael is a certified English as Second Language (ESL) instructor and is dedicated to inclusive training practices.

What We Discussed in This Episode:

• What does Opus Training help employers train and educate their employees ?
• What has been the greatest challenge for employers when it comes to text message training?
• How did Rachael overcome her personal challenge of dealing with imposter syndrome and how can other founders do the same?
• What are top tips for properly onboarding clients and humanizing the process?
• How can human resource leaders and small business owners use Opus Training to stay ahead of the training technology curve?
• What lies ahead for the education industry and what opportunities exist in this space?
• What is “situation-based” training?
• Rachael’s practical tips for other founders and leaders in the technology sector

Resources Mentioned:

Superhuman - https://superhuman.com/ 

Founding Sales: The Early Stage Go-to-Market Handbook by Peter R. Kazanjy - https://www.amazon.com/Founding-Sales-Go-Market-Handbook-ebook/dp/B08PMK17Z1

Contact Information:

Opus Training website - https://www.opus.so/ 

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