40: CES takeaways & how Shipt went from same-day delivery to building a massive retail media network, and what RMNs can learn from Meta
Jan 15, 2024
auto_awesome
Katie Stratton, Chief Growth Officer of Shipt, discusses the evolution of Shipt's retail media platforms, the importance of customer journey in retail curation strategy, and quality partnerships over quantity. They also cover transparency in retail media networks and the future of last-mile delivery.
Shipt's evolution of retail media platforms emphasizes quality partnerships over quantity and prioritizes transparency in retail media networks.
Shipt's personalization approach in last-mile delivery ensures customers receive relevant, high-quality products and seamlessly integrates advertisements into the customer experience.
Deep dives
Shift's Retail Technology Solutions
Shift is a retail technology company that focuses on connecting people to reliable, high-quality delivery with a personal touch. Their solutions include the SHIFT marketplace, a shop and deliver platform that curates partnerships for a compelling experience. They also offer a delivery-only service for retailers, providing reliable delivery from their websites. Additionally, SHIFT has a media solution for advertisers, offering advanced audience targeting, performance transparency, and a suite of tools to personalize product selection and drive engagement. Their approach prioritizes quality over quantity and emphasizes the importance of mutual beneficial relationships with retail and brand partners.
The Value of Personalization in Last-Mile Delivery
SHIFT recognizes the significance of personalization and the need for quality control in last-mile delivery. By curating partnerships with retailers, SHIFT ensures that customers receive relevant, high-quality products from their preferred stores. The personal touch is valued and fostered through independent contractors who provide personalized shopping experiences. This approach differentiates SHIFT and creates a trusted source for customers. Advertisements are seamlessly integrated into the customer experience, reinforcing the relevancy and usefulness of the promoted products.
Elevating Transparency in Retail Media
SHIFT is committed to transparency in the retail media industry. They aim to provide brands with actionable insights and measurement capabilities to drive business growth. By investing in enhanced data and analytics tools, SHIFT offers advertising partners a full view of their performance and helps them make informed strategic decisions. The focus on transparency extends to their partnerships with third-party ad solution providers like Critio, ensuring a 360-degree approach that benefits both SHIFT and their advertisers.
Shift's Approach to Quality and Partnership
SHIFT prioritizes quality over quantity when evaluating and selecting partners. They emphasize creating mutually beneficial relationships with retailers and brands. Understanding their partners' needs and challenges is key to building innovative solutions that meet customer expectations. By going deeper and curating a compelling and curated cart for customers, SHIFT builds trust and loyalty. While providing a curated experience, SHIFT also recognizes the importance of transparency and data-driven insights, helping brands optimize their advertising and drive results.
In this week's episode we cover our highlights from CES and we interview Katie Stratton, the first-ever Chief Growth Officer of retail technology company, Shipt. She discusses her journey from Meta to Shipt and how Shipt's unique consumer services feeds into their media solution for advertisers. Katie shares insights into Shipt’s evolution of retail media platforms, discusses how the customer journey guides their retail curation strategy, and why they prioritize quality partnerships over quantity. The conversation also covers the topic of transparency in retail media networks and the future of last-mile delivery. Tune in to learn more about Shipt’s innovative approach to retail technology and the future of retail media networks.
—
Where to find James and Daniel:
LinkedIn:
James: https://www.linkedin.com/in/jamesborow/
Daniel: https://www.linkedin.com/in/danieldruger/
Twitter:
James: https://twitter.com/jamesborow
Daniel: https://twitter.com/ddruger
—
Don't miss an episode of Taking Inventory. Make sure to follow us on LinkedIn and Twitter!
Subscribe to our newsletter: https://www.takinginventorypod.com/
Get the Snipd podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered podcast player
Listen to all your favourite podcasts with AI-powered features
Discover highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share & Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered podcast player
Listen to all your favourite podcasts with AI-powered features
Discover highlights
Listen to the best highlights from the podcasts you love and dive into the full episode