Inside the Strategy Room 193. Eight keys to excelling as a chief of staff
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Jan 23, 2024 Blair Epstein, Poppy Johnson, and Connor Rochford share eight keys to excelling as a chief of staff, including the significance of clear communication and effective support, tailoring the role to suit organizational needs, and the importance of building and maintaining trust. They also discuss the evolving responsibilities of a chief of staff in rapidly growing companies and the need to hone peripheral vision by providing their principal with both good and bad news. The episode concludes by expressing gratitude to the audience and providing ways to stay connected.
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Define and Communicate Responsibilities
- Explicitly define the chief of staff role's responsibilities and accountabilities.
- Communicate these clearly throughout the organization for better collaboration.
Empowering the Chief of Staff
- CEOs should clearly define their chief of staff's role and provide ample context.
- This empowers the chief of staff to act effectively and build trust within the organization.
Nailing First Impressions
- Chiefs of staff must manage their own and their principal's first impressions.
- Anticipate challenges and prepare for both planned and unplanned events.