It’s All Your Fault: High Conflict People Q & A Lab
7 snips
Jan 20, 2022 Curious about high conflict personalities? Learn how to recognize projection in narcissists, especially when they accuse you of being the problem. Discover strategies to manage a complaining boss and turn their focus to solutions. Get insights on how empathy and questions can diffuse workplace tension. Also, find out how to handle extreme accusations from parents without escalating conflict. Equip yourself with practical tools to regain your peace of mind amidst high conflict interactions!
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Projection Can Reverse The Blame
- Projection is common with high-conflict people who accuse others of behaviors they themselves display.
- Be cautious before accepting the first complaint as truth because the complainer may be the real HCP.
Use BIF And EAR, Then Walk Away If Needed
- Use BIF responses (brief, informative, friendly, firm) and EAR statements (empathy, attention, respect) when possible.
- If techniques fail, limit engagement and consider walking away to protect yourself.
Calm Before Think To Stop Complaining
- Calm the upset person first with a short EAR statement, then ask a question to shift them into problem-solving.
- Use 'calm before think' to move them from emotion to cognition quickly.
