Beyond Rent: Exploring Property Management
Creating A Full Digital Experience For Residents
Dec 3, 2023
Exploring the digital evolution in property management, Cristine Brown discusses the impact of technology on resident experience. From transitioning from banking to property management to adapting to digital solutions, the podcast delves into the importance of online experiences and embracing change in the industry.
31:10
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Quick takeaways
- Embracing digital advancements enhances customer service and meets renter expectations.
- Property managers should focus on improving the move-in experience and integrating smart home features.
Deep dives
The Shift to Digital Experiences in Property Management
The property management industry is rapidly embracing digital experiences to meet customer expectations, especially with the influence of Gen Z renters and the impact of the pandemic. Key advancements, such as online rent payments, digitized move-in and move-out processes, and virtual apartment tours, are becoming essential features to enhance the overall renting experience. Property managers are recognizing the importance of providing convenient and efficient digital solutions to cater to the evolving needs and preferences of renters.
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