In this episode, Elizabeth Harlow, Chief Brand Officer at Sonesta Hotels, shares her insights on maintaining a personal touch in the hospitality industry and recounts a memorable story that exemplifies true hospitality.

Listen to learn:

• The importance of focusing on the individual in hospitality.
• How personal attention can create lasting memories for guests.
• Why the term "heads in beds" diminishes the true value of hospitality.
• The impact of hospitality on all travel experiences.
• Strategies for staying connected to the spirit of hospitality despite dealing with large-scale data and operations.

This episode is brought to you with support from Shiji Group, the global hospitality technology leader that helps hotels streamline operations and transform guest experiences. Recognized by their clients for their best-in-class solutions and exceptional service and support, Shiji Group is trusted by leading brands worldwide to activate technology faster, increase operational efficiency, and drive better business results.

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands