Expanding luxury experiences: Inspiring innovation in hospitality

Philippe Zuber, CEO of Kursner International, discussed the importance of inspiring innovation in hospitality. He highlighted the trend of guests seeking longer stays, which has led to the need for more dining options and experiences. Zuber emphasized the concept of expanding the level of choices and experiences in luxury hotels, such as offering a variety of dining opportunities and unique amenities like aquaventure water parks. He also talked about the nostalgia for classic services and the importance of anticipating customer needs and providing personalized experiences.