The Skift Travel Podcast
Inspiring Innovation in Hospitality with Kerzner CEO Philippe Zuber
Dec 21, 2023
Kerzner CEO Philippe Zuber discusses pushing boundaries in hospitality, Siro's innovative approach to luxury, company vision and brand expansion, personalization in hospitality, and the importance of partnerships with celebrity chefs.
28:20
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Quick takeaways
- Expanding dining options and experiences is important in luxury hotels to cater to the trend of guests seeking longer stays.
- Kerzner International's new brand, Siro, focuses on wellness and innovation, offering unique features like thermoregulated mattresses and mindfulness rooms.
Deep dives
Expanding luxury experiences: Inspiring innovation in hospitality
Philippe Zuber, CEO of Kursner International, discussed the importance of inspiring innovation in hospitality. He highlighted the trend of guests seeking longer stays, which has led to the need for more dining options and experiences. Zuber emphasized the concept of expanding the level of choices and experiences in luxury hotels, such as offering a variety of dining opportunities and unique amenities like aquaventure water parks. He also talked about the nostalgia for classic services and the importance of anticipating customer needs and providing personalized experiences.
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