Becker’s Healthcare Podcast Gena Lawday, RN, BSN, Chief Quality Officer at UVA Community Health
Dec 22, 2025
Gena Lawday, RN, BSN, is the Chief Quality Officer at UVA Community Health, overseeing quality across multiple hospitals. In this conversation, she dives into the importance of standardizing care delivery to enhance patient outcomes. Gena discusses the rollout of key priorities for 2026 and emphasizes the significance of patient education. She also highlights the evolution of data transparency and performance scorecards. Additionally, Gena addresses the challenges of algorithmic drift in AI and the critical role of remote monitoring in outpatient settings.
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Standardize Education And Share Data
- Start discharge education early and standardize it across pre-op, inpatient and post-op teams to reduce perioperative harms like falls.
- Share scorecards with process and outcome measures so staff see how actions affect sepsis, CAUTI and CLABSI outcomes.
Rural Hospital Sparked Transition Innovation
- Culpeper Medical Center's rural location revealed limited post-acute options and motivated creative transition solutions.
- The TEAM program accelerated relationship-building with local post-acute providers to smooth care transitions.
Deploy ERAS With Early Patient Education
- Implement ERAS pathways for joints, bowel and hip fractures to reduce length of stay, complications and opioid use.
- Pair protocols with patient education like joint camp so patients know expectations and recover more predictably.