Embracing Change for Growth

The podcast delves into the hesitance many dental professionals face regarding operational changes, particularly in relation to billing practices. It highlights the need for a mindset shift towards embracing change, using examples of how one host, Andrew, initially resisted passing credit card fees onto patients. This resistance stems from a fear of negatively impacting patient relations and a belief that such practices are unfair. However, rather than simply accepting the cost burden from credit card transactions, adapting to new norms has become essential for maintaining a profitable practice in an increasingly competitive landscape.