Service Design Show

The Secrets to Effective Design Leadership / Marzia Arico / Ep. #203

Jun 6, 2024

Marzia Arico shares insights on design leadership, discussing the need for a more empathetic leadership style. Topics include battling imposter syndrome, influencing change within organizations, and the importance of storytelling to inspire innovation. A must-listen for those looking to make a positive impact in the world.

56:13

Creator website

Episode guests

Marzia Arico

AI Summary

AI Chapters

Episode notes

Podcast summary created with Snipd AI

Quick takeaways

Transformation from traditional to adaptable leadership models is crucial for organizational success.

Embracing empathy and strategic leadership fosters a supportive environment for innovation and collaboration.

Distinction between managers and leaders in driving effective organizational change through alignment and empowerment.

Deep dives

Leadership Transformation and the Need for Change in Organizations

The podcast delves into the necessity of a leadership transformation to move away from traditional organizational structures that are no longer effective in today's rapidly changing world. Marzia Arrico, an advocate for transforming organizations, shares her insights on adopting a living being mindset for organizations, creating growth-oriented workplaces, and practical steps to initiate organizational transformation, highlighting how outdated mental models hinder progress.

Intro

2min

Transforming Organizations into Living Entities

10min

Navigating Imposter Syndrome and Building Confidence

8min

Navigating Organizational Change and the Role of Leadership in Design

3min

Effective Design Leadership and Organizational Transformation

22min

Effective Design Leadership and Organizational Change

8min

Embracing Dynamic Leadership and Joining a Supportive Community for Service Design Professionals

3min

What does it take to become a great design leader...

Regardless of whether or not it's in your official job title, you're already leading to some degree.

You are leading because your work is to deliver change.

Change because we want to break free from outdated mental models that can't solve today's challenges.

But what kind of leadership is needed to transform our organizations from the dehumanizing machines they are today into adaptable living beings?

Returning guest Marzia Arico has some valuable perspectives on this.

With a PhD in Organizational Studies and experience leading complex projects at LiveWork, she has many juicy insights to share with us.

In this episode, we explore the emergence of a new, more empathetic leadership style that's quite different from the traditional notion of leadership.

We discuss how to present ourselves confidently in our work, even when imposter syndrome is lurking around the corner.

And we also delve into whether we should be explicit about the change we seek make or take a more trojan horse approach to influencing things.

This is a must-listen episode for anyone who wants to step up, take charge, and offer an alternative to the current leaders who aren't doing what's required today.

This conversation is a powerful reminder that we are all setting an example. Each and every day. So let's be intentional about what we want to put into the world.

Take care and keep making a positive impact.

~ Marc

--- [ 1. GUIDE ] ---

00:00 Welcome to Episode 203

03:30 Welcome back Marzia

04:30 Machines to Living Beings

11:30 What made her want to make the change

17:00 How to quickly build your confidence

21:30 From Machines to Living Orgs

30:30 Onboard with How, Not What

33:30 Conversation with the oblivious

40:00 Empathizing with the machine

42:00 The example of technology

46:00 Fast-tracking to leadership

47:00 Being strategic when you talk

50:30 Discussions to ponder

51:30 Food for thought

--- [ 2. LINKS ] ---

--- [ 3. CIRCLE ] ---

Join our private community for in-house service design professionals. ⁠https://servicedesignshow.com/circle

Remember Everything You Learn from Podcasts

Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.

Service Design Show

The Secrets to Effective Design Leadership / Marzia Arico / Ep. #203

Episode guests

Podcast summary created with Snipd AI

Quick takeaways

Deep dives

Leadership Transformation and the Need for Change in Organizations

Real-world Challenge to Embrace a New Mindset

Shifting Mindsets and Embracing Adaptability

Importance of Empathy and Strategic Leadership

Optimizing Leadership Roles and Catalyzing Transformation

Remember Everything You Learn from Podcasts