The Next Big Idea Daily How to Work with Anyone (Even Difficult People)
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Aug 22, 2025 Navigating challenging workplace relationships can be tricky, but shifting your perspective is key. Amy Gallo shares insights from her book, emphasizing the importance of self-awareness in overcoming biases. The discussion reveals how societal stereotypes influence interactions and highlights the need to appreciate diverse viewpoints. Recognizing cognitive biases can change the way you judge others' actions. Ultimately, fostering better relationships at work not only enhances communication but also boosts overall well-being.
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Bias Shapes Who We Call Difficult
- Our label of "difficult" people is often shaped by bias and shortcuts our brains take when categorizing others.
- Amy Gallo advises questioning whether you'd judge someone the same if they had a different race, gender, or background.
Consultant Confronts Her Own Stereotype
- Amy Gallo recounts hesitating to push back with a Black female client because she feared an angry reaction.
- She realized she was relying on a stereotype and that it prevented her from doing her job properly.
Your View Is Not Objective Reality
- Your perspective is only one of many because naive realism makes you assume your view is the objective truth.
- Amy Gallo suggests asking "What if I'm wrong?" to challenge your assumptions and open paths forward.
