My First 16: Welding Yourself to Early Customers with Marqeta's Jason Gardner
Nov 28, 2023
auto_awesome
Jason Gardner, Co-founder of Marqeta, shares the beginning of Marqeta and their first customers. They discuss the challenge of finding product market fit and how to build customer relationships. Lastly, Jason gives advice to early stage founders on various topics including hiring and fundraising.
Marqeta's success was driven by being tightly integrated with their customers, forming strong relationships that contributed to their growth.
Marketa found product-market fit by providing debit card solutions for food delivery companies and exploring the buy-now-pay-later space.
Deep dives
The Marketa Founding Story and Solving a Unique Problem
Jason Gardner, the founder of Marketa, shares the founding story of the company. After co-founding a payments company and selling it, Gardner wanted to tackle a new problem. The idea to put Groupon coupons on a card was inspired by a conversation with a friend at a sushi restaurant. Despite being told it had been tried before and failed, Gardner was determined to solve this unique problem and started Marketa in 2010. The company underwent several pivots and iterations before finding success.
Navigating Business Model Shifts and the Value of Being Welded to Customers
Marketa went through different phases in its business model. Initially, they focused on the Marquetta card, allowing customers to pay in advance for various services. However, they eventually shifted their focus to providing infrastructure and technology solutions. This change came after a successful partnership with Facebook to create the Facebook card. Gardner emphasizes the importance of being tightly integrated with customers, providing not just a transactional relationship, but becoming virtually welded to their businesses. The strong relationships formed with customers like DoorDash and Postmates contributed to Marketa's success.
The Success of the Debit Card Issuing API and Expansion into New Verticals
Marketa found product market fit with their debit card issuing API, which gained traction among food delivery companies like DoorDash, Postmates, and Uber Eats. They offered solutions such as Just-in-Time authorization to combat fraud and saw significant growth. The company identified the buy-now-pay-later space as another vertical to explore and became a major provider of card technology solutions for BNPL companies. Additionally, Marketa worked with Square and other businesses, building strong, symbiotic relationships with their customers.
Lessons Learned: Focus on Product, Hire the Right People, and Never Run Out of Money
Gardner shares valuable lessons for early-stage founders. He emphasizes the importance of focusing on product-market fit and building strong relationships with customers. Hiring the right people at the right time is crucial, as well as avoiding unnecessary overstaffing. It is also essential to maintain a strong financial position and find investors who understand your business. Jason urges founders to treat rejection as an opportunity to learn and continue building relationships with potential investors.
In this episode, a16z partner Seema Amble talks with the founder and current executive chairman of Marqeta Jason Gardner about what it means to be welded to your customer and how to expand in multiple verticals.
0:00-1:10 Intro
1:10-6:01 Marqeta's beginning
6:01-9:15 First customers
9:15-16:25 "Magic" product market fit
16:25-24:58 Building customer relationships/Pricing
24:58-32:18 Advice for founders
Get the Snipd podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered podcast player
Listen to all your favourite podcasts with AI-powered features
Discover highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share & Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered podcast player
Listen to all your favourite podcasts with AI-powered features
Discover highlights
Listen to the best highlights from the podcasts you love and dive into the full episode