Engineering Best-in-Class Customer and Employee Experiences with Gill Haus

As CIO for Consumer & Community Banking (CCB) at JPMorgan Chase, Gill Haus plays a major role in the firm’s business and its success, leading more than 12,000 technologists globally and overseeing an annual technology budget of $4 billion — a third of ​​the firm’s overall annual investment in technology. He is also a member of the CCB Leadership Team and the firm’s Global Technology Leadership Team (GTL).

Gill’s passion for technology has taken him on a career journey that has spanned such organizations as PayPal, AOL and Capital One, and each of these diverse experiences has played a part in informing his leadership philosophy today. As he will tell you, delivering a world-class experience to JPMorgan Chase’s 60 million active digital customers requires more than just great technology, systems and processes; it also requires a team of forward-thinking engineers, technologists and problem-solvers who understand and are driven by the opportunity to make a difference in their customers’ lives.

Join us as we unpack Gill’s playbook and explore:

• His vision and intention around reimagining software delivery practices
• How he’s using agile principles to improve the employee and customer experiences
• How to strategically apply the lessons of startups and large corporations to lead a successful technology organization
• Technology’s role in creating a frictionless customer experience — and why the technology you can’t see is just as important as the end design

More information about Gill and today’s topics:

• LinkedIn Profile: https://www.linkedin.com/in/orongillhaus/  
• Company Website: https://www.jpmorganchase.com/