Engineering Best-in-Class Customer and Employee Experiences with Gill Haus
Tech Whisperers: Inside the Playbooks of the Best Digital Leaders
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What Does That Mean to You, Gill?
Gill: Too much focus on the shininess and the front. I'm not saying we shouldn't be incredibly proud or invest heavily in our shiny experiences, but sometimes it's a little bit like the,. i can fink like more hat the titanic iceberg. You have kind of an iceberg where you see the very top, but you don't see the bottom of it. There's all this other stuff that has to be there to make so that little piecekin float on the top. So really, i do think the shiny experienceis matter, but it just doesn't stop there. There's so much else behind it. And that's how i think about the back end systems
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