Fractional Customer Success: The Key to Your Business Success - A Chat with Laurie Barlev (EP 7).

In this episode of the Fractional Edge Podcast, Co-hosts Carol Fraser (CEO of C4 Talent) and Jason Huett (CEO of Fifth Degree Marketing) introduce Laurie Barlev, a Fractional Customer Success expert with more than 25 years of B2B Startup experience.

During this episode Laurie peels back the onion on how companies can use Customer Success as a strategic tool to accelerate business growth. Laurie illustrates the importance of customer value and how success should be defined by meeting customer needs. Tune in to learn more about unlocking the power of workforce planning and the benefits of fractional executive staffing strategies.

Timestamps
[00:02:37] Keeping clients and customer success.
[00:04:28] Focusing on customer growth.
[00:11:11] Customer success and restructuring.
[00:13:30] Expanding focus on customer success.
[00:19:52] Creating consistent customer experiences.
[00:21:03] Billing and customer interactions.

To learn more, go to: https://thefractionaledge.com

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