Alan uses his familiar daily commute as an analogy for the routine procedures in dentistry that become second nature. He reflects on how tasks that are "unconscious" and automatic for a seasoned dentist, such as a tooth extraction, are a highly conscious and often frightening experience for a patient. Drawing on a recent interaction with an anxious patient, Al emphasizes the importance of stepping out of this professional autopilot to consciously provide more empathy and care.
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