Let’s Laugh About It CX Passport & Let's Laugh Crossover | Zoe Kahn ft. Rick Denton | Let's Laugh About It | Episode 7
We're so excited for this week's episode!! We're coming at you with a podcast crossover with Rick Denton!! Rick is the host of CX passport - a weekly talk with guests about CX and travel. Zoe had such a fun conversation with Rick talking all things CX and we can't wait for you guys to learn more about Rick and everything he does.
This week we chat all about...
- CX & Retention at Chomps.
- Zoe's front desk job at Planet Fitness.
- Breaking CX rules & how this creates customer empathy.
- Fitness competitions and how this created empathy for Zoe.
- 1st class lounge.
- Gaining "buy in" for CX ideas.
All things Rick Denton:
Rick Denton believes the best meals are served outside and require a passport. A sought after Customer Experience Advisor and keynote speaker, Rick enables companies to achieve Experience. Transformation, guiding them to stop Survey & Score and start Listen & Act, using a Total Voice of the Customer approach.
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Rick's LinkedIn
Free CX Audit Pre-Screening with Inevitable Agency
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Have a business (or work for a business) and want to up your Customer Experience with a smarter and easier way to communicate with your customers? Try Gorgias for free.
Need some snacks you can trust? Try Chomps for 15% off with the code ZOE15 at checkout.
All things Zoe:
Zoe's LinkedIn
All things Let's Laugh About It: