Learn how 2 companies' customer service experiences had a huge impact on my opinion and probability to use them in the future. What's the difference? Find out in this episode.

Key Takeaways

- The tale of 2 customer experiences (01:11)

- It is inevitable to make mistakes – how do you resolve them (06:48)

- How to respond to customers strategically (10:29)

- 2 things to always remember (16:16)

- How a relationship ends determines how you feel about it (19:04)

Additional Resources:

- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course

- Get in touch: https://www.shanalynn.com/connect

- Follow me on IG: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

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Resolving Customer Support Issues | The Good, The Bad, & The Ugly