Bootstrapped Web
Pipeline Energy
Jan 12, 2024
The speakers discuss their ski trip to Montreal and the challenges of flight issues. They explore the importance of hiring a dedicated customer support person. They discuss closing deals and introducing a new product offering. They talk about generating a new pipeline and the challenges of estimating projects. They discuss the challenges of energy management and changing market dynamics. They also discuss improving their business and launching a new website.
34:48
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Quick takeaways
- Hiring a customer success and support role to free up time for new business ventures and improve onboarding and product implementation.
- Emphasizing the importance of generating pipeline, setting clear expectations for hitting quotas, and incorporating new product offerings into sales conversations.
Deep dives
Hiring for Customer Success and Support
The podcast episode discusses the need to hire someone for customer success and support in the business. The host mentions that while the development team is lean, there is a growing need to free up time to work on a new business venture. The role would primarily focus on onboarding new customers and providing support in implementing the product. The host also explores the possibility of building this support role into a paid concierge service. They emphasize the importance of finding someone who is a good communicator and can collaborate on planning features and roadmap development.
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