We all know, as small business owners, that client experience is everything. I was reminded of that after a visit to the hairdressers just before Christmas that left me in tears. This week I share my story and a reminder that it's about how we make people feel, not what we do or sell that really matters.
I CHAT ABOUT:
- My experience at the hairdresser post lockdown and how it made me remember that it’s actually not what we do that is important - it’s how we make others feel.
ABOUT KYLIE:
Kylie Kelly is a business coach for CEO Mom’s, specialising in virtual summit strategy. She is also a podcast host of This Mama Means Business and is a boy mama of two, Spencer & Samuel. She helps female business owners build their perfect audience FAST through a simple holistic summit strategy - without wasting their time or money.
CONNECT WITH KYLIE:
Instagram: @_kylie_kelly_
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