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Bill Faeth Unfiltered
Small things that move the needle for guests
Aug 4, 2023
Bill dives into the power of small gestures to enhance guests' experiences, such as providing extra phone chargers and water bottles. He emphasizes the importance of showcasing and marketing these amenities effectively. Attention to these small details can make a substantial impact and lead to a glowing five-star review for your STR.
10:50
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Quick takeaways
- Providing small gestures and amenities, such as extra phone chargers and water bottles, can significantly enhance the guests' experience and leave a lasting impression of care and thoughtfulness.
- Effectively showcasing and marketing the small amenities in the rental property, such as using descriptive terms in listing titles and wide pan shots, can attract more guests and create a positive impression of the property.
Deep dives
The Power of Small Amenities
In this episode, host Bill Faith discusses the role of small amenities in improving the guest experience and increasing bookings. He emphasizes that amenities don't have to be extravagant, but can include everyday items like toothpaste, tampons, and Q-tips. Providing these items can greatly enhance the guest experience and leave a positive impression. Despite concerns about theft, Bill assures that he has never had anything stolen and believes that these small gestures can make a big difference. Additionally, he highlights the importance of showcasing these amenities in the listing and marketing materials to attract guests.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode