🎤🎞️“The one with the handwritten note” with Rick Elmore CEO Simply Noted in CX Passport Episode 135🎧 What’s in the episode?...🎧

CHAPTERS

0:00 Introduction

2:33 Genesis of Simply Noted

7:00 What if they know it’s a machine?

9:36 Personal connection equals business results

13:17 Overcoming resistance

15:15 How his athletic career (NFL, y’all!) influences his corporate career

17:33 1st Class Lounge

22:10 Getting customer feedback

26:00 Making high touch highly scalable

28:14 Contact info and closing

If you like CX Passport, I have 3 quick requests:

✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport

✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com

✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services

I'm Rick Denton and I believe the best meals are served outside and require a passport

Episode resources:

Simply Noted: https://simplynoted.com

LinkedIn: https://www.linkedin.com/in/rick-elmore/

The one with the handwritten note - Rick Elmore, CEO Simply Noted - E135