2,064 - Multifamily vs. Single - Family: A PropTech Breakdown of Broken Systems & Lost Revenue

This episode is brought to you by https://www.ElevateOS.com —the only all-in-one community operating system.ElevateOS transforms property management, combining resident engagement, reservations, rent payments, maintenance, and concierge services into a single super app. It also uniquely integrates access control, intercoms, package lockers, and thermostats, eliminating app fatigue and redefining modern apartment living.Visit https://www.ElevateOS.com/MMN for a free demo and see how they can help you level up your operations.Ever been caught in the trap of broken systems and deafening silence from customer service?In this episode of the Multifamily Collective, I’m on the road—literally—sharing a raw and real personal experience. My wife and I are trying to lease a single-family rental home in Atlanta through a massive institutional landlord. Two weeks in, lease signed, money ready... and still no keys.Why?Because their internal systems are a mess.Automated emails, voicemails into the void, and a leasing pipeline that would make any seasoned multifamily operator cringe. I’m not here to bash a brand. I’m here to spotlight a serious problem—one that’s costing them money and eroding trust.If you lead in the Multifamily or PropTech space, you need to hear this. Bad tech + bad process + no accountability = broken business.We’ve got to be better.This industry deserves it.Smash that Like button and Subscribe if you believe in fixing what's broken and leading with purpose.