Training focus on replacing rather than repairing

The podcast episode highlights a concern that technicians in various industries are being trained to focus more on replacing parts rather than diagnosing and repairing them. The discussion focuses on the HVAC industry, where technicians are often sent to diagnose furnace issues and are quick to recommend replacement instead of repair. This trend is attributed to financial incentives for companies, as selling new equipment generates higher profits. The conversation also explores the impact of financing options and the perception that replacing equipment is more affordable than repairing it. The need for comprehensive training that emphasizes diagnostic and repair skills is emphasized, as this would lead to more sustainable and cost-effective solutions for customers.