In this episode of the CX Goalkeeper Podcast, Gregorio Uglioni sits down with Eryc Eyl, author of Stop Engaging Employees, Start Making Work More Human. Eryc passionately shares insights on how shifting the focus from employee engagement to fostering a human-centered workplace can drive real results. He explores the importance of human dignity at work, the six critical disciplines of leadership, and the power of connection over conformity in organizations. If you're ready to rethink how you lead and how your employees engage, this episode is a must-listen!

About the Guest

Eryc Eyl is a speaker, coach, and consultant with more than 30 years of experience in making work more human for conglomerates, telecommunications, consumer packaged goods, nonprofit, governmental, and research organizations. Eryc has an MA from the University of Colorado, and a BA from Vassar College, as well as accreditations and certifications in workplace culture and change management, and has been a Certified Customer Experience Professional since 2014. Eryc believes in a world in which work isn’t just a four-letter word, but part of a path to greater human satisfaction, fulfillment, self-actualization, and flourishing, so he helps workplaces align their culture with strategic imperatives, and individuals integrate their work with a meaningful, fun, and fulfilling life. Eryc is also a storyteller, playwright, and DJ. His book, Stop Engaging Employees: Start Making Work More Human, was published in January 2024.

Relevant Links

Website: www.ErycEyl.com

LinkedIn: https://www.linkedin.com/in/eryceyl

The Top 3 Key Learning

1. Connection over conformity: Prioritizing personal connections in the workplace unlocks more value and creativity than rigid adherence to rules.
2. Empathy as the foundation: Understanding your employees' needs and challenges is the first step toward building a thriving workplace.
3. Empowerment drives results: Equipping employees with the necessary tools and autonomy results in a more engaged and productive workforce.

Chapters

00:00 Introduction and Guest Presentation

03:25 Discussion on Employee Engagement

05:29 Explanation of Leadership Disciplines

08:43 Importance of Empathize

11:33 Leadership Examples and Misconceptions

17:53 Balancing Performance and Human-Centricity

21:10 Eric’s Golden Nugget

The best of Transformation, Leadership, and Customer Experience from The CX Goalkeeper podcast.

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