TED Talks Daily The science behind dramatically better conversations | Charles Duhigg
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Mar 18, 2025 
Charles Duhigg, a journalist and author, dives into how asking the right questions can transform conversations. He highlights the importance of vulnerability in fostering deeper connections. Duhigg also discusses the role of empathetic communication in healthcare, especially in managing obesity, illustrating how trust can significantly improve patient outcomes. Through inspiring stories, he emphasizes that meaningful communication is key to personal and professional relationships, paving the way for positive change.
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The Crying Experiment
- Ask strangers a deep question, like "When was the last time you cried in front of someone?".
- This can lead to meaningful connections and vulnerability.
Multiple Conversations
- Conversations often involve multiple underlying conversations (practical, emotional, social).
- Mismatched underlying conversations hinder connection and understanding.
Matching Principle
- Recognize and match the type of conversation the other person is trying to have.
- If someone wants emotional support, offer empathy instead of practical solutions.