Christian Rattin not only believes that using creative methods like gamification can increase employee performance and engagement, but he also believes in giving back. He knows that many people in long-term recovery have the ability and talent to pursue a profession in the trades.

It comes down to having the right systems and processes in place and a program that supports and provides these individuals with an opportunity to learn and go on to build a career.

As the CEO of Five Star Home Services, Christian is on a mission to deliver professional heating, cooling, plumbing, and electrical services to homeowners in Ohio. He stops by to talk to us about how he got into the trades, how he increased employee engagement, and why he believes in the power of giving back and giving people a second chance.

Join us as we discuss:

• [08:01] How gamification can improve performance and engagement

• [18:54] How Profit on Purpose gives back

• [22:36] The importance of second-chance employment
  

Check out these resources we mentioned during the podcast:

• Five Star Home Services

• Profit on Purpose Podcast

• ServiceTitan
  

You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here.

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!

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