Hospitality Daily Podcast Think Like An Owner, Act Like A GM - Josiah Mackenzie
Jun 4, 2025
Josiah Mackenzie dives into the significance of thinking like an owner while managing in hospitality. He shares insights from the NYU International Hotel Investment Forum, highlighting the need for a mindset that prioritizes data-driven decisions. The discussion emphasizes enhancing operational performance and cultivating collaboration within the industry. Mackenzie encourages listeners to implement these strategies to achieve measurable success and invites sharing this wisdom with peers for collective growth.
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Operational Alpha Drives Returns
- Driving hotel performance requires investors to engage deeply with operational details, not just financial reports.
- Operational alpha comes from watching real-time data points like guest satisfaction and workforce efficiency.
Leading Indicators Predict Hotel Success
- Guest satisfaction scores predict demand because happy guests leave positive reviews attracting future customers.
- Workforce efficiency metrics like hours per occupied room reveal operational effectiveness impacting profitability.
Think Like Owner, Act Like GM
- Operators should think like owners by understanding financial impacts of their work.
- Acting like a great general manager means balancing guest experience and profitability.