Episode 79: Building From the Clients' Perspective

What does it mean to build with the client in mind? You can always do more discovery, be more customer-centric, and learn from those who are integrating and using your solution set. Greg Celmainis, COO & VP of Corporate Development with MSP Process shares about their success from understanding the needs of their clients; the needs of the MSPs that they support. MSP Process partners with the best-of-breed MSP industry tools to provide leading service desk automation tools.

Highlights include:

Greg’s leadership journey and the beginning of MSP Process.

Recognition for the impact MSP Process is having within the community.

Expectations from being at IT Nation Secure and this equating to 'touchpoints.'

Importance of truly understanding your clients.

Authentication and potential vocal and facial recognition threats.

His hobbies and love for British Columbia, Canada.

Connect with Greg on LinkedIn and visit mspprocess.com/ to schedule your demo.