The Official SaaStr Podcast: SaaS | Founders | Investors

SaaStr 802: SaaS + AI: It’s Time to Move Much Faster with SaaStr CEO and Founder Jason Lemkin

67 snips

May 21, 2025

The podcast dives into the urgent need for businesses to adapt quickly to the AI-driven transformation within the SaaS industry. It highlights real-world examples of AI improving sales, customer support, and coding productivity. A spotlight is placed on Palantir's impressive growth thanks to enterprise AI, contrasting it with slower traditional companies. Listeners are urged to rethink strategies, reskill teams, and innovate relentlessly to stay competitive. The discussion emphasizes that it's time to push boundaries or risk being left behind.

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ADVICE

Work Harder to Compete

If your team is slow and less engaged, your fast-moving AI-first competitors will win.
You must find ways to make your team work harder and more relentlessly to compete today.

ANECDOTE

AI Threatens Sales Reps

Jason received an email from a human SDR, but he predicts AI will outperform 80% of sales reps by next year.
AI-written emails will be more personalized and effective, putting many sales reps at risk of losing jobs.

ANECDOTE

Poor Human Support vs AI

Jason recounts an unprofessional support email from a human at a $10 billion company, showing poor personalization.
He predicts that mediocre human customer support roles will be replaced by AI agents rapidly.

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SaaStr 802: SaaS + AI: It’s Time to Move Much Faster with SaaStr CEO and Founder Jason Lemkin

Join SaaStr CEO and Founder Jason Lemkin in this compelling podcast that was recorded live from SaaStr Annual, as he discusses the rapid transformation in the SaaS industry driven by AI advancements. Reflecting on changes since last September, Jason emphasizes the necessity for SaaS leaders and companies to move faster, re-skill their teams, and adopt AI-first strategies to stay competitive. Hear real-world examples of how AI is revolutionizing sales, customer support, and coding productivity, leading to significant industry shifts. This session is a call to action with a message of tough love: adapt quickly, be relentless, and work harder to navigate the evolving landscape and ensure continued success.

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