The Dental CEO Podcast Dental CEO Podcast #16 - Made to Matter: Building Dental Practices That Inspire Loyalty
Jun 16, 2025
Seth Mattison, a top keynote speaker and CEO known for his insights on building meaningful relationships, joins Dr. Scott Leune to discuss how love can revolutionize dental practices. They explore how intentionality in leadership enhances patient experiences and team culture. The conversation highlights the balance between technology and human connection, emphasizing that memorable patient interactions breed loyalty. Additionally, they address nurturing talent and empathy in leadership, advocating for personal connections that foster a supportive work environment.
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Compete by Being Fast or Human
- Businesses that win will be either extremely fast with technology or extremely human with emotional connection.
- Trying to be both often leads to mediocrity, losing to specialists in either realm.
Engage Patients to Build Advocates
- Intentionally engage patients with personal details to transform them into advocates.
- Advocacy comes from care and deliberate human connection, not just service speed.
Empower Staff to Choreograph Experience
- Empower every team member to own the care experience from patient entry onward.
- Choreograph and make every patient touchpoint count to create a memorable visit.