Who is productive, and who isn’t? Here’s how to tell.
Nov 16, 2023
auto_awesome
The podcast explores employee productivity and the impact of disengagement and attrition in the workplace. It covers topics such as identifying 'quitters' and 'disruptors', the importance of engagement for thriving stars, the costs of disengagement and attrition, and factors driving productivity and performance in the workplace.
Employee disengagement and attrition can have substantial costs for companies, so addressing these issues and retaining high-performing employees is crucial to boost productivity.
Organizations must distinguish between quitters who should be encouraged to stay and those who should be managed out, by offering better compensation packages and career paths for high-performing quitters.
Deep dives
The Cost of Employee Disengagement and Attrition
Employee disengagement and attrition can have substantial costs for companies. Research from McKinsey shows that these trends could cost the average S&P 500 company millions of dollars per year. The costs include both opportunity costs and the need to hire additional workers to compensate for the lack of productivity. Addressing disengagement and retaining high-performing employees is crucial to mitigate these costs and boost productivity.
Employee Archetype: The Quitters
Quitters comprise around 10% of a typical organization and are characterized by low satisfaction and commitment, leading them to plan to leave their jobs. However, there are also quitters who are being pulled away to better opportunities due to their high performance. To address quitters, organizations must distinguish between those who should be encouraged to stay and those who should be managed out. Retaining high-performing quitters may involve offering better compensation packages, career paths, and stronger personal connections with managers.
Employee Archetypes: Disruptors and Thriving Stars
Disruptors, representing about 11% of the workforce, are dissatisfied and uncommitted employees who actively disrupt the organization. They need to be carefully managed to understand the root causes of their dissatisfaction and whether they can be turned around or need to be managed out. Thriving stars, accounting for approximately 4% of the workforce, strongly contribute to the organization. Retaining and keeping them engaged is crucial to maintain their outsized positive impact. This includes offering development opportunities, recognition, a good connection with managers, and avoiding burnout.
If productivity is down in your organization, it may be a sign that at least some employees are unmotivated and unhappy—and that other employees are feeding on that dissatisfaction, further eroding productivity and creating attrition. On this episode of The McKinsey Podcast, McKinsey senior partner Aaron De Smet and partner Angelika Reich talk about McKinsey’s latest research on employee productivity and their perspectives on a few types of workers, ranging from those who bring fellow employees down to those who raise them up.
Theme music produced, composed, and performed by Joy Ngiaw.