Mostly Growth

The Psychology Behind Why Buyers Don’t Change | DemandJen

12 snips
Jan 28, 2026
Jen Allen-Knuth, B2B sales and demand generation expert who helps revenue teams beat the status quo. She dives into the psychology of change and why buyers value confidence over features. Conversations cover qualifying real pipeline, smarter outbound that leads with insight, discovery techniques that reveal assumptions, and how leaders sell change inside their organizations.
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INSIGHT

Buyers Fear Loss More Than They Crave Gain

  • Buyers act to avoid risk before they pursue potential gains due to loss aversion.
  • Focus conversations on the cost of inaction and the current risks of staying the same.
ADVICE

Be Paranoid: Surface Deal Risks Early

  • Anticipate why a deal might fail and voice those risks to speed clarity and build trust.
  • Ask about other vendors, internal steps, and commitment timelines early and often.
ADVICE

Disqualify Quickly By Stating Price Upfront

  • Give prospects an explicit out when you state price so they answer honestly and quickly.
  • Say the price plainly and invite them to tell you if it's completely out of the ballpark.
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