The one where Fish And Chips Leads to Customer Success - Ryan Noakes E86

What's on your mind? Let CX Passport know...

🎤How to do customer success right in “The one where Fish And Chips Leads to Customer Success” with Ryan Noakes Customer Success Manager at SAI360 in CX Passport Episode 86🎧 What’s in the episode?...

💡His top tip

🐟From a fish & chips waiter to customer success

✅Build a relationship...a relationship with your customer

👉Front line. THE front line. The FRONT LINE

🥶A 60 story building under construction, freezing weather, and a 10 second lag time

👨‍🍳MasterChef aspirations!

😐Sharing facts. Meh. Share the struggle!

Hosted by Rick Denton “I believe the best meals are served outside and require a passport”

💭“But if your [CSM] team really aren't putting themselves in the customers’ shoes, you're going to struggle to be able to communicate internally, because all you're going to be doing is passing facts between facts.” - Ryan

Episode resources:

LinkedIn: www.linkedin.com/in/ryannoakes-csm