The David Rubenstein Show
Bill McDermott
Nov 2, 2023
Bill McDermott, Chairman and CEO of ServiceNow, discusses leading a successful tech company, the future of AI, and his entrepreneurial background. They also touch on ServiceNow's impact and the role of technology in the economy. McDermott shares his motivation for change, overcoming loss, and achieving success.
23:58
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Quick takeaways
- Bill McDermott focused on scaling ServiceNow effectively, leading to significant growth and success.
- McDermott's approach of playing the long game and anticipating future trends contributed to ServiceNow's continuous innovation and staying at the forefront of technology.
Deep dives
Bill McDermott's Move to ServiceNow
Bill McDermott, the former CEO of SAP, surprised the business world by stepping down and joining ServiceNow, a smaller company. McDermott saw the potential in ServiceNow to drive productivity and work in the technology industry. With his background, he believed he could scale the company effectively. ServiceNow started as an IT backbone for companies to manage their operations digitally, but it expanded to include employee experience and hybrid work solutions.
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