Fastest Way to Reduce Churn

retainguide.com Get Instant Access to The Membership Retention Roadmap: 5 Systems You Need to Keep More Members

Watch on YouTube: https://www.youtube.com/@communitycultivated

As a membership owner, you understand that customer churn is one of the biggest obstacles standing in the way of scaling your business. Every month, losing valuable members can set you back and prevent your membership from reaching its full potential. But what if you could start turning things around right now? 

In this session, Shana is going to share the fastest and most effective strategies to reduce churn and start retaining your members long-term. 

If you're ready to see real, sustainable growth, this is the key to unlocking that next level.

Key Takeaways:

Intro (00:00)

Why Does Churn Matters? (00:28)

Member Journey Map from Shana’s perspective (02:20)

How do you improve your onboarding? (06:07)

Three key beliefs we want members to adopt when joining our membership (06:53)

Three places will you communicate your onboarding and help build these beliefs (09:22)

Episode wrap-up (13:08)

Additional Resources:

The Membership Retention Roadmap: https://www.retainguide.com/

Learn how to work with Shana: https://www.shanalynn.com/

FREE 7-minute Community Training: https://connect.communitycultivated.com/training

FREE Community Creators Hub: https://connect.communitycultivated.com/hub

Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate

Connect with Shana: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

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