Sports Marketing Machine Podcast

66 - Leads & Sales - How Marketing Directors SHOULD Be Helping Ticket Sales Teams

5 snips
May 3, 2024
Explore how marketing directors can supercharge ticket sales by acting as the hub in a collaborative model. Discover the importance of three key reports: the multi-game single buyer report, scan rates of season ticket holders, and an updated list of dormant groups for outreach. These insights equip ticket sales teams with valuable leads and enhance their strategies for engaging potential buyers. Plus, learn about the power of data analysis in understanding fan attendance patterns and driving ticket sales success.
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INSIGHT

Marketing as Hub in Hub-and-Spoke

  • Marketing directors serve as a hub connecting multiple departments like sponsorship, ticket, group sales, and merchandise.
  • They can support these departments effectively by sharing data and leads that boost sales across the organization.
ADVICE

Use Multi-Game Single Buyer Reports

  • Create a multi-game single buyer report listing fans who purchased single-game tickets to multiple games.
  • Use this report for ticket sales teams to target warm leads for mini plan upgrades during the season.
ADVICE

Track Scan Rates for Renewals

  • Provide scan rates of season ticket holders and mini plan holders to ticket sales monthly or during the season.
  • This helps identify who is using their tickets and who needs outreach to encourage use and renewal.
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