CSM Practice - The Customer Success Podcast Customer Success LIFECYCLE JOURNEY MAPS
In this podcast episode, Irit will tell you everything you need to know on how to create a Customer Success Lifecycle Journey Map in your organization. She will discuss what it takes to scale your operations, align expectations with your customers, and why Customer Success Managers need journey maps. It includes a series of documents that clarify when, how, and why different teams in your organization should proactively reach out to a customer.
Join Irit Eizips, CCO and CEO of CSM Practice as she talks about Customer Success Lifecycle Journey Mapping, as the guest speaker in this episode presented by Planhat last August 19, 2020.
In this thought-provoking episode, you will learn:
- Examples of Customer Success Journey Maps
- The process to define a Journey Map
- Best practices in implementing your Journey Map
- How to develop your own Customer Success Journey Map
Listen to this recording to get a full understanding of the Customer Success Lifecycle Journey Map.
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Additional Resources:
⏬ Ebook: The Ultimate Executive’s Guide to Customer Success Initiatives
https://bit.ly/49ArFPy
📑 Blog: How To Build Your Customer Success Journey
https://bit.ly/3uWk3rF
🎥 Video: Customer Journey Map | William Chesser & Shanna Daniel | VitalSource
https://bit.ly/3P7Bb4z
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