Insights Unlocked The parallels between UX/CX and employee experience
Nov 2, 2020
In this engaging conversation, Marieke McCloskey, Head of UX Research at Humu, shares her insights on enhancing employee experience through UX principles. She highlights the importance of early user research to understand employee needs and foster a happier workplace. The discussion dives into innovative nudging strategies, like optimizing snack arrangements, to promote resilience amid remote work. Marieke also emphasizes the integration of user-centered design in HR practices to boost employee satisfaction and navigate the evolving landscape of workplace dynamics post-pandemic.
AI Snips
Chapters
Transcript
Episode notes
From UX Meta Work To Employee Experience
- Marieke moved from UserTesting to Humu and found the work still felt meta because both focus on improving experiences.
- She now researches what makes people happy at work as the sole researcher on a small product team.
Cross-Functional Research At Humu
- Marieke works across sales, marketing, partner success, engineers, designers and a people-science team at Humu.
- Humu's people scientists analyze employee data and power the product's algorithm and experiments.
Lean On Nudges And People Science
- Use behavioral science nudges to help people make small, lasting changes rather than relying on one-off training.
- Release frequent, simple nudges to support employees during crises like remote work transitions.