How Sales Managers Can Help Salespeople Conduct Significantly More Effective Sales Calls
Oct 16, 2023
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In this podcast, Mike Weinberg discusses the importance of sales managers helping salespeople conduct effective sales calls. He highlights common mistakes made by salespeople and challenges managers to raise their game in coaching sellers. Mike emphasizes the importance of preparation and provides a free Pre-Call Planning Checklist. The podcast also includes discussions on a negative experience with Southwest Airlines, positive survey results from a sales leadership event, and development opportunities for sales managers.
Sales managers play a crucial role in coaching and preparing salespeople for effective sales calls.
Sales leaders should guide their team strategically, provide necessary tools, and establish a structured sales process.
Deep dives
Importance of Prepping and Coaching Salespeople
The podcast episode emphasizes the need for sales managers to focus on prepping and coaching their salespeople to improve sales calls. By being intense and direct in coaching, providing assistance in preparing for meetings, and coordinating efforts, sales managers can help their team better understand and execute effective sales calls.
The Role of Sales Process in Sales Leadership
The podcast highlights the importance of sales leaders in guiding their team strategically, arming them with the necessary tools, and ensuring a well-defined flow of the sales process. By providing direction, equipping the team, and establishing a structured process, sales leaders can improve the overall effectiveness of sales calls.
Common Sales Call Mistakes
The podcast discusses common mistakes made during sales calls, such as focusing on oneself or the product, talking too much and not listening, neglecting to set the right agenda, and failing to secure and schedule the next steps. It emphasizes the need for salespeople to adopt a customer-centric approach, ask effective discovery questions, and actively engage in dialogue with prospects.
Preparation Checklist for Sales Calls
The podcast provides a comprehensive pre-call planning checklist that sales managers can use to ensure their salespeople are well-prepared for sales calls. The checklist includes topics such as defining objectives, understanding customer personas, conducting research, preparing discovery questions, addressing objections, and organizing relevant support materials.
Isn’t conducting professional, effective sales calls one of the main responsibilities of a being a salesperson? After all, the word sales is in the job title. If there’s one thing a “salesperson” should be able to do well, it’s to conduct a sales call! Therefore, isn’t it then incumbent upon sales managers to ensure that their people are indeed proficient at this essential skill?
In Episode 61 Mike shares the most prevalent sins he regularly sees salespeople committing – whether it’s the “show up and throw up / spray and pray” approach entering the meeting in pitch mode, talking first, talking too much, not sharing an agenda and getting the customer’s buy-in, weak probing and discovery, or not fleshing out obstacles and objections and not securing and scheduling next steps – and challenges managers to raise their own game when it comes to coaching sellers to better prepare for sales calls.
Mike makes the case that if managers would be more rigorous/focused/specific/intentional when helping salespeople prepare for sales calls, that much of that rigor would stick and that many sellers would continue to prepare better for meetings even when the manager is not assisting or coaching them.
Take a listen for Mike’s basic best practices on prepping salespeople for sales calls and be sure to grab the free Pre-Call Planning Checklist (one of the bonus resources from the new book, The First-Time Manager: Sales) that he offered to podcast listeners.
We have secured dates for the next two Supercharge Your Sales Leadership events at the Porsche Experience Center in Atlanta! Get more info on the packed agenda, premium venue, and powerful outcomes at mikeweinberg.com/atlanta2024. Limited to 50 sales leaders. All prior 13 events have sold out so reserve your spot now for the February or April sessions!
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