EP755: Omnichannel banking – bridging the gap between digital and branch in the US

Emily Steele, President & COO, Savana

Omnichannel banking has yet to achieve its full potential due to financial institutions’ inability to effectively integrate disparate systems of record. This issue prevents customers from experiencing a seamless digital journey both online and in the bank branch. Robin Amlôt of IBS Intelligence speaks to Emily Steele, President and Chief Operating Officer of Savana, which aims to unlock next-generation, customer-centric banking operations through its digital delivery platform.