This episode explores the power of the last three feet in marketing, where 75% of shopping decisions are made. Discover how stores use design, technology, and psychology to influence your decisions. Dive into the tug-of-war between stores and brands on the battlegrounds of those three feet.
In-store marketing in the last three feet of the shopping experience significantly influences consumer behavior and purchasing decisions by strategically placing products and persuasive messaging near the cash register to entice customers.
Store design, including the strategic placement of products such as the dairy case at the back, end caps, and shelf positioning, plays a crucial role in influencing purchasing decisions and grabbing shoppers' attention.
Deep dives
The Power of Influence at the Cash Register
In-store marketing exerts a significant influence on consumer behavior and purchasing decisions in the last three feet of the shopping experience. The Smith Brothers' cough drop business in the 1800s was one of the first examples of exerting influence at the moment of purchase. Their smart marketing tactics, such as placing a sign asking shopkeepers to give customers a nickel in change, led to impulsive purchases of their cough drops. This approach, now known as 3-foot marketing, is applied in retail stores worldwide. It demonstrates the importance of strategically placing products and persuasive messaging near the cash register to entice customers.
The Impact of Store Design on Shopping Behavior
Store design plays a crucial role in influencing purchasing decisions. For example, supermarkets strategically place the dairy case at the back to encourage customers to pass by other appealing products. The ends of store aisles, known as end caps, are prime selling spaces where brands can grab shoppers' attention and promote certain products, either through sales, impulse items, or high-margin items. Shelf positioning also matters, as brands often pay slotting fees to secure eye-level or arm-level shelf space, where products are more likely to be noticed and chosen by shoppers.
The Role of Sampling and Technology in Influencing Purchases
Sampling and technology are powerful tools in influencing purchasing decisions. In-store sampling is a highly effective way for brands to introduce new products or entice customers with existing ones. Studies have shown that a majority of shoppers who sample a product end up purchasing it or considering it for future purchases. Technology, such as in-store video screens, mobile apps, and augmented reality kiosks, is increasingly used to provide targeted information, product details, and enhance the shopping experience. Brands and retailers leverage these tools to influence shoppers at the point of purchase, improving their chances of making a sale.
This week we’re going shopping. The topic is “Three Foot Marketing.” Research shows that 75% of shopping decisions are made in the store, and they are all made within the last three feet – meaning that critical distance between your shopping cart and the shelf. We’ll examine how stores use design, technology and psychology to influence your decisions - from the moment you walk in to when you line up at the cash. We’ll also look at the interesting tug-of-war that happens between stores and brands. There’s no doubt about it, those three feet have become one of the biggest battlegrounds for your dollar.