Trust in Crowdfunding: The Battle Against Online Scammers

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In this episode of Fraudology join host Karisse Hendrick on this insightful episode of Fraudology as she sits down with Adi Raghuwanshi, senior director of engineering at Indiegogo, to delve into their cutting-edge fraud prevention strategies. Discover how Indiegogo's integration of Spec's technology has transformed their approach, significantly reducing chargeback filings and account takeovers, and how their user behavior tagging system provides deeper insights into fraudulent activities without compromising platform performance.

Key moments:

00:00 - 05:09 Software engineer with experience in US and India.

05:17 - 08:00 Trust is crucial for timely, safe deliveries.

08:03 - 12:50 Chargebacks can affect customer base and bottom line.

12:55 - 16:29 Extra authentication methods issued for suspicious transactions.

16:30 - 17:27 Be proactive in stopping early attacks online.

17:28 - 22:41 Checkout process includes fraud checks and onboarding.

26:28 - 31:00 API enables asynchronous feedback loop for fraud detection.

31:45 - 34:50 Account takeover using bots and proxies stopped.

34:59 - 41:00 Bot traffic affects conversion rates and decisions.

41:06 - 43:00 Responsive staff, unexpected insights from fraud partner.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

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She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.