If Technology Is So Smart, Why Does It Keep Forgetting About People?

Is technology for good anything more than a marketing strategy?

Technology shapes everything. From how you work and connect to how you make decisions. But is humanity using it to solve the right problems? And when millions of people rely on boring, repetitive jobs to survive, what happens when AI takes them away?

On Victory in Europe Day, Khang Nguyen-Trieu joins Mark and Jeremy to Think on Paper about what ethical technology actually looks like in the real world. With decades of experience building large-scale systems, he brings grounded strategies for setting boundaries, listening to people, and turning complexity into advantage.

If tech is meant to serve people, why does it so often forget they're there?

Please enjoy the show. And share with a curious friend.

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Chapters

(00:00) Introduction to Technology for Good

(02:01) The Impact of Technology on Society

(04:07) Social Media: A Double-Edged Sword

(05:35) AI and Human Relationships

(09:57) Shifting the Focus: Profit vs. Purpose

(12:10) Rethinking Technology's Role

(16:22) The Need for Ethical Considerations

(20:52) Cultural Perspectives on Society and Individualism

(22:45) Empathy in Technology and Human Interaction

(24:45) The Role of Technology in Hospitality

(28:38) Balancing Automation and Human Connection

(34:16) Philosophical Reflections on Humanity and Wisdom