The success of an organization like NASA is not solely based on its mission, but rather on the people and culture of learning that are present within the organization.
Creating spaces for conversation, sharing, and appreciation is crucial for fostering effective knowledge flow and enhancing collaboration and teamwork in distributed environments.
Deep dives
The Smart Mission: Sharing Nassa's Success
In the podcast episode, Ed Hoffman discusses his book, 'The Smart Mission,' which shares the lessons learned from managing knowledge, people, and projects at Nassa. The book aims to capture what makes an organization like Nassa special and the ingredients that contribute to its success. Hoffman emphasizes that a good mission alone is not enough; it's the people and the culture of learning that make Nassa successful. He highlights the importance of differentiating between micro, macro, and global projects, with each having unique knowledge needs and challenges. Examples of projects like the 'Vital' project and the International Space Station illustrate the varying levels of technical expertise, organizational capability, and cross-cultural collaboration required. Hoffman also emphasizes the significance of creating spaces for conversation, sharing, and appreciation to foster effective knowledge flow in distributed environments.
Cultivating Appreciation and Gratitude for Effective Collaboration
Appreciation and gratitude play a vital role in creating a positive and productive work environment. Hoffman suggests initiating discussions around gratitude and identifying what people appreciate in their personal and professional lives. By focusing on the positive aspects of their work and fostering a sense of mission and purpose, teams can build trust and collaboration. Hoffman draws on the 'Project Aristotle' study by Google, which found that environments emphasizing psychological safety and positive emotional cues lead to more effective teamwork. Additionally, creating spaces for conversation and connection, both physically and digitally, helps facilitate knowledge sharing and strengthen relationships, even in a remote work setting. Hoffman believes that regular in-person meetings are valuable for cultivating the human connections that ultimately enhance collaboration and teamwork.
The Power of Storytelling in Driving Change and Learning
Hoffman underscores the importance of storytelling in facilitating organizational change, motivating teams, and driving learning. He believes stories have the power to inspire and connect people on a deeper level compared to data and formal communication. By sharing stories of success and failure, organizations can fuel motivation, encourage learning, and shift perspectives. Hoffman devotes a chapter in his book to storytelling, recognizing its central role in teams, leadership, projects, and knowledge management. He argues that incorporating storytelling into these domains helps create a richer understanding, stronger connections, and more effective knowledge sharing.
On this podcast, APQC’s Carla O’Dell talks with Ed Hoffman, former Chief Knowledge Officer at NASA, about how to infuse human skills and knowledge into project management. Check out Ed Hoffman’s new book, The Smart Mission: NASA’s Lessons for Managing Knowledge, People, and Projects, available on August 16, 2022.
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