How Credit Suisse is Shaping Employee Experience in a Hybrid World

In this episode of the HR Leaders podcast, I'm joined by my guest, Martijn Seijsener, the Global Head of Employee Experience at Credit Suisse, to discuss how Credit Suisse is shaping their employee’s experience in a hybrid world.

Martijn is an all-round organizational development leader with extensive leadership experience in organization design, employee experience, large scale transformation and working in an agile way.

Head over to our website to access the resources mentioned in this episode: www.hrleaders.co/podcast

Episode highlights

00:00 - A look at Martijn’s role and the importance of data

02:29 - Why co-creation Is the key to a winning employee experience

06:08 - Experiences are situational: Start small to make your business more employee centric

11:04 - How Martijn’s role relates to traditional HR structures

12:20 - Shifting organisational cultures towards data insights and people analytics

15:23 - Understanding the wants and needs of our employees beyond surveys

21:17 - Stand out opportunities to improve employee engagement

24:30 - How employees want to be recognised in organisational structures

26:25 - How Martijn thinks employee experience (EX) relates to customer experience (CX)

29:26 - The role of technology in shaping employee experience in a hybrid workplace

34:00 - Martijn’s advice for his peers trying to change employee experience today

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